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Emergency Network Facility

The Emergency Network Facility allows the member’s mobile phone to become a 24 hour a day mobile “panic” button, anywhere within the borders of South Africa. The service does work worldwide – subject to T&Cs. This service is dependent on cellular phone reception, sufficient airtime and data, battery life, the GPS being enabled and third-party affiliations.

The push of the panic button immediately activates the mobile phone tracking facility and sends a text message alert to each of the member’s (up to eight) Guardians, notifying them that the member is in trouble. The text message will contain a link to a landing page, of which will have the following details on it:

  • • A map showing the GPS coordinates of the mobile phone - of which will update every several seconds whilst active. This facility will track the mobile phone’s location from where the panic button was activated, until such time as the facility is de-activated on the mobile phone or the member goes out of the app.
  • • A ten second front facing video clip taken from the member’s phone upon activation of the alert- of which will upload shortly after the alert has been activated, taking into account the time it will take to record the video clip.
  • • A 60 second audio clip taken from the member’s phone upon activation of the alert- of which will upload shortly after the alert has been activated, taking into account the time it will take to record the audio clip.

The application goes dark upon activation of the panic button and will remain in a “black out” mode whilst active. The alert will deactivate when the member inputs their password, or alternatively if the phone is switched off or goes dead.

Benefits

Your emergency network is beneficial because your Guardians can immediately respond once they have received the text alert. There is no time delay in calling one person, who for any number of reasons may not be able to answer. There is also no time delay in trying to explain your situation or whereabouts. In addition, being unable to talk or not make noise for any reason does not prevent you from using your Emergency Network Facility. Additionally, the audio and video features allow you to capture your surroundings without having to make a noise, unless of course you do have the opportunity to say one or two words to explain your situation. These features therefore work for both types of situations.

Your Guardians are people with close relationships with you. Howler Monkey gives them the opportunity to share their information amongst each other, as well as the real time information and onward tracking of your phone. This is the critical difference with Howler Monkey – sharing real time, you-specific information with people who will make you the ONLY priority. Lastly, and most importantly - Your Howler Monkey is as close to you as you keep your mobile phone! .

(Smart phone and network dependent. Airtime and data dependent.) Works anywhere in the world.

ER24 Emergency
Contact Center

Optional Benefit

ER24 Emergency Contact Center is a free additional benefit of the Howler Monkey service, which means the service is voluntary and the member must tick the applicable box when completing the registration section of the application, in order for this service to be activated. This benefit will be activated within 72 hours of receipt of confirmation of the immediate subscription payment made upon registration.

All members that have opted for this benefit will have access to:

  • • 24 Hours Medical Information Line
  • • 24 Hours Medical Hotline
  • • Emergency Response and Stabilisation

“It’s hands down the most brilliant app out there.”
Michelle Cremer

Members can access their benefit by going to the “benefits” section on their Howler Monkey application, on their mobile device, and click the call emoji to activate the speed dial number for this service.

Benefits

You can immediately respond to the appropriate medical advice. If time is of the essence, a telephone call may be more effective than going to a doctor, as there is no travelling required. Also, cash or medical aid benefits are not required to access the medical advice options, it's paid for by Howler Monkey (Airtime dependent).

* Only available in South Africa
** All benefits are subject to T&Cs

HFC C5 HIV
Prevention Plan

Optional Benefit

The HFC C5 HIV Prevention Plan is a free additional benefit of the Howler Monkey service, which means the service is voluntary and the member must tick the applicable box when completing the registration section of the application, in order for this service to be activated. This benefit will be activated within 72 hours of receipt of confirmation of the immediate subscription payment made upon registration.

The C5 HIV Prevention Plan provides immediate assistance and preventative treatment to any individual exposed to HIV through rape, assault, needle stick injuries, motor vehicle accidents and other accidental exposures.

“You just need it to be there for your once, and you’ll have no doubts.”
Gary Whitfield

The member can access their benefit by going to the “benefits” section on their Howler monkey application on their mobile device and clicking the call emoji, of which will put them in contact with HFC.

Benefits of the programme

  • • 24 hour-a-day, 365 days-a-year access to the Contact centre, providing telephonic counselling and advice on HIV/AIDS.
  • • Emergency transport to an appropriate medical facility following exposure to HIV.
  • • 28 day post exposure prophylaxis (antiretroviral therapy).
  • • The morning after pill for women who have been exposed through rape.
  • • Sexually transmitted disease (STD) preventative medication if required.
  • • Access to a medical practitioner who will take blood for HIV testing immediately following exposure, as well as follow-up testing 90 days later.
  • • Access to an HIV management programme (excluding the cost of treatment) if you have complied with the post exposure treatment and still become HIV positive after the incident.

* Only available in South Africa
** All benefits are subject to T&Cs

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